Industry Insight | By JLS Staff
A Conversation Takes Two People
Marketing no longer includes silent ads with bold words to create noise amongst consumers. Businesses need to not only speak out, but to respond to their customers through social media, and listen to customer feedback. Research from Targetbase Claydon Heeley (TBCH) found that 47% of businesses have no formal customer engagement strategy, compared with 44% last year, in an article on Marketing Week. Steve Grout, chief executive of TBCH feels that too few companies collect and respond holistically to comments … Continue Reading


